Return & Exchange Policy

At sabrinacarpentermerchshop.com, customer satisfaction is important to us. Please review the policy below carefully to understand how returns, exchanges, and refunds are handled.

This policy is designed to be fair, transparent, and easy to understand.

Eligibility for Returns & Exchanges

We currently offer replacements or refunds only in cases where an item is damaged or defective upon delivery.

We do not accept returns or exchanges for reasons such as size selection errors, change of mind, or normal wear and use.

Damaged or Defective Items

If you receive an item that is damaged or defective, you may be eligible for a replacement or refund.

What to Do if Your Item Is Damaged

  • Contact our Customer Support Team within 48 hours of receiving your order

  • Email us at: [email protected]

  • Include the following details:

    • Order number

    • Clear description of the issue

    • Clear photos showing the damage or defect

Once we receive and review your request, our team will verify the issue.

Refund Process for Approved Claims

If your claim is approved:

  • A refund will be issued for the product purchase price only

  • Original shipping fees (including any flat or international shipping charges) are non-refundable

  • Refunds are processed within 5–7 business days after approval

  • The refund will be sent to the original payment method

Please note that processing times may vary depending on your payment provider.

Product Appearance Disclaimer

Minor variations between product images and the actual item may occur due to lighting, screen settings, or manufacturing differences.
Product descriptions and size guides are provided on the website—please review them carefully before placing your order.

Such variations are not considered defects and do not qualify for refunds or exchanges.

Packaging & Return Conditions

If a return is approved, the following conditions apply:

  • Items must be returned within 15 days of delivery

  • Items must be unused, unwashed, and in original condition

  • Original packaging must be intact

  • Include the invoice or a note with your:

    • Full name

    • Order number

    • Return reason

Once your return is received and inspected, you will be notified by email regarding approval or rejection.

Non-Returnable & Non-Refundable Items

Except for verified damaged or defective items:

  • All sales are final

  • Used, worn, washed, or altered items are not eligible

  • Items purchased with incorrect size selection are not eligible for return or exchange

We strongly recommend checking product descriptions and size charts carefully before placing an order.

Return Shipping Responsibility

  • Customers are responsible for return shipping costs

  • Original shipping fees, customs duties, and import taxes are non-refundable

  • We recommend using a trackable shipping method for approved returns

Contact Us

If you have questions about this policy or need assistance with a damaged item claim, please contact our support team:

Email: [email protected]